Refund policy

We want you and your cat to be happy with your Kitty Snug. If something isn't
right, you have 30 days from delivery to request a refund.

HOW TO REQUEST A REFUND
Email Customerkittysnug@outlook.com with your order number and a short
description of the issue. Photos help us resolve things faster.

RETURNS
Depending on the item and the issue, we may ask you to return it before your
refund is processed. If a return is required, we will send you instructions.
Please do not ship anything back before contacting us — returns sent without
authorization cannot be processed.

REFUNDS
Approved refunds are issued to your original payment method. Processing on our
end takes 3–5 business days; your bank or card issuer may take a few days
longer to post it.

DAMAGED OR INCORRECT ITEMS
Email us within 30 days of delivery with a photo of the item and we will make
it right.

ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible. We can usually change or cancel an order before
it ships, but once it is with the carrier we cannot recall it.

CONTACT
Kitty Snug, a trade name of Fernandez Company LLC
655 Amboy Ave, Woodbridge, NJ 07095
Customerkittysnug@outlook.com